Return and Refund Policy

At Nomvea, we prioritize clarity by keeping the procedures for returns, refunds, exchanges, and order cancellations straightforward. If an item does not meet your expectations, please refer to the information provided below.

Return Window

Items can be sent back within 30 days from the delivery date.

Restocking Charges

None apply.

Refund Timeline

Issued within 7 days once the return is approved.

Return Shipping

Customers must cover the cost of return shipping for items that are not defective.

Exchanges

Available within the 30-days return window

Policy Reference

All return-related actions follow our Terms of Service.

Exchanging an Item

If you want to exchange a product, please contact our support team with your order details within 30 days of the delivery date. The exchange process includes:

  1. Submit Your Request: Email info@nomvea.com with your order number and details about the item you want to exchange.
  2. Qualification Requirements: The item must be unused and unwashed. It must be in its original packaging. All tags must remain attached.
  3. Next Steps: After review, you will receive instructions for returning the product and shipping the replacement. If a replacement is unavailable, a refund will be issued instead.
Order Cancellations

If you need to cancel an order, contact us immediately at info@nomvea.com. Cancellations can only be processed if the order has not yet entered the processing stage. If you no longer want to keep the item after delivery, you can request a return by following the return steps and requirements.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please email info@nomvea.com with:

  • Your order number
  • A brief description of the issue
  • Photos of the item and packaging

After assessment, you can choose a replacement or a full refund.

Return Requirements

Items can be sent back within 30 days from the delivery date. Requests submitted after this timeframe cannot be accepted.

  • The item must be unused and unwashed.
  • It must be in its original packaging.
  • All tags must remain attached.

How to Return an Item

  1. Contact info@nomvea.com with your order number and reason for return.
  2. Wait for approval before sending the product back.
  3. Follow the provided instructions for packaging and the return address.
  4. Ensure proper packaging to avoid damage during transit.

Refunds

  • You will be notified by email once the return is received and approved.
  • Refunds are processed to the original payment method within 7 days once the return is approved.
  • The time it takes for the refunded amount to appear depends on your bank or payment provider.

Additional Information

Return shipping is free for defective or incorrect items. For all other approved returns, customers must pay return shipping. Please package all items securely before sending them back.

No restocking fees are applied.