Return and Refund Policy

At Nomvea, we prioritize clarity by keeping the procedures for returns, refunds, exchanges, and order cancellations straightforward. If an item does not meet your expectations, please refer to the information provided below.

Return Window

Items can be sent back within 30 days from the delivery date.

Restocking Charges

None apply.

Refund Timeline

Issued within 7 days once the return is approved.

Return Shipping

Customers are responsible for the shipping fee.

Exchanges

Available when specific criteria are met.

Policy Reference

All return-related actions follow our Terms of Service.

Exchanging an Item

If you wish to exchange a product, please contact our support team with your order details. The exchange process includes:

  1. Submit Your Request: Email info@nomvea.com with your order number and details about the item you want to exchange.
  2. Qualification Requirements: The item must be unused and unwashed. It must be in its original packaging. All tags must remain attached.
  3. Next Steps: After review, you will receive instructions for returning the product and shipping the replacement.
Order Cancellations

If you need to cancel an order, contact us immediately at info@nomvea.com. Cancellations can only be processed if the order has not yet entered the processing stage.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please email info@nomvea.com with:

  • Your order number
  • A brief description of the issue
  • Photos of the item and packaging

After assessment, you can choose a replacement or a full refund.

Return Requirements

Items can be sent back within 30 days from the delivery date. Requests submitted after this timeframe cannot be accepted.

  • The item must be unused and unwashed.
  • It must be in its original packaging.
  • All tags must remain attached.

How to Return an Item

  1. Contact info@nomvea.com with your order number and reason for return.
  2. Wait for approval before sending the product back.
  3. Follow the provided instructions for packaging and the return address.
  4. Ensure proper packaging to avoid damage during transit.

Refunds

  • You will be notified by email once the return is received and approved.
  • Refunds are processed to the original payment method within 7 days once the return is approved.
  • No restocking fees are applied.

Additional Information

For returns involving non-defective items, customers cover the return shipping costs. Please package all items securely before sending them back.