Shipping Policy
Quick Overview:
- Order Cut-Off: Orders placed before 16:00 GMT will begin processing the same business day.
- Processing Time: Orders are processed within 1–3 days (Monday–Friday).
- Transit Time: Once processed, transit usually takes 4–6 days (Monday–Friday).
- Estimated Total Delivery: From purchase to arrival, orders reach customers within 5–9 business days.
- Shipping Fees: Free Shipping Within The United Kingdom.
Possible Delays
Occasional delays may occur due to:
- Peak periods or public holidays
- Severe weather or other natural events
- Courier or operational disruptions
If Your Order Is Delayed
- Please allow an additional 3 business days beyond the estimated delivery timeframe.
- If the order has not arrived after this period, contact info@nomvea.com for assistance.
Order Cancellations
If you need to cancel an order, contact us immediately at info@nomvea.com. Cancellations can only be processed if the order has not yet entered the processing stage.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please email info@nomvea.com with:
- Your order number
- A brief description of the issue
- Photos of the item and packaging
After assessment, you can choose a replacement or a full refund.
Order Process
Once your purchase is completed, you will receive a confirmation email with your order details. Orders are typically processed within 1–3 days (Monday–Friday), during which items are picked, packed, and verified. After processing, tracking details will be emailed so you can monitor your shipment. Transit usually takes 4–6 days (Monday–Friday), making the total delivery period approximately 5–9 business days from the purchase date.